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Sales policy

 

Shipping

 

Each order is automatically sent always by a certified method with a shipping tracking number which you can access if requested. The estimated delivery time is 7 working days, but it depends on the delivery address.

 

Shipping costs depend on the delivery address. Select the region for delivery in the online shop and the shipping tool will calculate the shipping cost, which will be detailed in the purchase sheet.

 

VAT exemption

 

For purchases from outside Spain which are exempt from VAT, you can ask for reimbursement through the email marina@marinaanaya.com.

 

Nature of products

Due to the special nature of our products, being artistic pieces and many of them unique in their realization, if there was any modification of the work you have chosen or it was unavailable under the conditions described on the website, we would get in contact with you as soon as possible to cancel the purchase or suggest an alternative.

 

Refunds

 

No returns or refunds are allowed unless the product does not clearly match the picture and description appearing on the website.

 

Damaged works

 

In the event that your work has been damaged during the shipping, please contact us through the email marina@marinaanaya.com.

 

Invoices

 

You can request your invoice through the email marina@marinaanaya.com, stating your order number. We will send you the invoice with the billing information you gave us when you made your purchase.

 

Payment methods

 

Direct bank transfer. Make your payment directly into our bank account. Please use the reference of the order as payment reference . The order will not be shipped until the full amount has been received in our account.

PayPal. Make your payment via PayPal. You can pay with your credit card if you do not have a PayPal account.

Credit card. Make your payment via credit card.